crusz FAQ

In General

When is your store open?

Tuesdays through Saturdays 10.30am – 7pm

Do I need an appointment?

Please book an appointment if you are looking for wedding dresses, men’s suits or wedding & engagement rings. You can schedule a consultation here. If your desired date and time is not available or if you are on a spontaneous shopping trip nearby, please give us a call  – 030-960 80 500 – and we’ll find a spot in our calendar for you.

If you are looking for a formal dress you can come by anytime without an appointment.

What are your return policies?

You can return your purchase within 14 days after you bought it at our store and you will receive a store credit instead. We have a no cash back policy and only accept returns of purchases that are in original condition. Our return policy does not include purchases made during a sale event. All sale purchases are final.

Who will take care of me during my visit at crusz?

Our entire team is lovely, experienced and is looking forward to meeting you! We are an international, diverse team with a skilled eye for elegance and details. Respect, kindness and honesty are non-negotiable key elements for our daily life and work.

Do you have parking spots?

Unfortunately, we don’t have designated crusz parking spots but there is public parking nearby.

Do you offer something to drink?

Of course! Coffee, water, tea, juice and after your bridal- or men’s suit appointment a glas of sparkling wine: we got you!

Is your store accessible?

A big portion of our store is accessible and on ground level. This includes our bridal section and the men’ suits. Our selection of formal dresses and evening dresses is split: There is one part including changing rooms that is located on ground level. The other part is accessible via stairs.

Is everyone welcome?

A big YES is the answer! It is important to us that our LGBTQIA+ community feels as safe as possible at our store.

Bridal Dresses & Consultation

How much is a crusz wedding dress?

Our wedding dresses cost 1490,- Euro and up. The price for a designer bridal dress of labels like Pronovias, Rosa Clará or similar is 2000,- Euro and up.

What kind of bridal appointments do you offer?

Pick the appointment that works best for you!

2 Hours

The perfect bridal dress shopping experience in your own private cozy bridal room, with an experienced bridal stylist & consultant and access to all wedding dresses. This appointment includes drinks and space for up to 4 loved ones that want to accompany you.

1 Hour

For your reception or the after party: This is your appointment if you are looking for your little white dress or bridal jump suit. An experienced bridal stylist & consultant will show you and up to 2 of your loved ones all options that fit your wishes. You won’t have access to all wedding dresses.

First Look

You want a sneak peek of our gorgeous selection and one-of-a-kind service first? Happy invitation to book our First Look appointment that gives you 30 minutes to explore our bridal selection and meet our bridal team. Please note that you won’t be able to try on dresses. It is just not enough time.

Can I bring my own drinks to an appointment?

All you have to bring is you and excitement to find your dream dress, we got the rest for you! Water, coffee, bubbles – its all-inclusive.

Can I bring my baby / toddler?

Of course! Everyone is welcome at crusz! After 20+ years packed with bridal appointments there is just one big recommendation we have for you: Make sure that you assign one of your adult loved ones to take care of the little one(s) before your appointment. That way you can focus on and fully enjoy your wedding dress consultation experience.

How much is a bridal consultation at crusz?

All our appointments and consultations are for free.

Important note: For all appointments cancelled less than 48 hours ahead of time we charge a 100, – Euro no-show fee.

How many people can I bring along?

Your cozy bridal room during a 2-hour long appointment can hold up to 4 of your loved ones. No worries if you want to share the experience with more people: we can include them via video-call. If you book an appointment for your little white dress to say yes, we can welcome 2 lovely humans that accompany you.

Do you have all dresses of a certain brand or collection?

Every new bridal season the big designers from Rosa Clará to Pronovias design 100+ different dresses. There is no bridal store – not even us as exclusive partner of many brands –  that can make space for all dresses in all styles. And yes, we know: unfortunately, the brand’s websites oftentimes suggest differently. Just come to your crusz bridal consultation with an open mind and lots of lust to explore! Your bridal stylist will listen closely to your wishes and will show you all matching dresses and beyond. There are over 1000 wedding dresses to choose from. All spectacular, all picked by experienced bridal stylists with a trained eye for trends, chic and elegance. Your dream dress is waiting!

What if my dream dress has to get altered?

It is absolutely normal that your dream dress might need a couple of stitches to fit you perfectly. The most common alteration is the length of the dress depending on your height but also the shoes you decide to wear.

We recommend an alteration place close by:

Hauptstadtschneiderei, Leipziger Str. 58 in Berlin Mitte.

The team there is highly experienced with delicate formal wear of all kinds and many of the tailors working there have been altering crusz wedding dresses for years.

Of course, you can choose another place to get your wedding dress ready but make sure that the place you go to is experienced with wedding dresses! You will discuss all costs regarding the alterations with the tailor service you choose. Depending on what needs to be done and what materials are involved, an alteration of a designer wedding dress can cost between 250,- and 600,- Euro. Make sure to schedule an appointment as early as possible to avoid any stressful last-minute alterations. Even if you are pregnant we recommend you getting in contact with the alteration tailor of your choice ahead of time.

Do you have dresses in all sizes?

Yes we do! We do have a big selection in sizes up to EU 52 and some in 54+.

Do you have wedding dresses on sale?

Our wedding dress outlet is the place to be if you are looking for a cheap(er) wedding dress. The outlet is located at Leipziger Str. 58 and is open as followed:

Thursday: 11am – 6pm

Friday: 11am – 6pm

Saturday: 10am – 5pm

All dresses at the outlet are from older collections or part of older remaining stock and up to 75% cheaper than originally priced. Please note: all sales are final.

Make sure to book an appointment ahead of time to ensure to have access to all dresses. As the name “outlet” already suggest, we don’t offer our extensive bridal service at the outlet. There will be no consultation. Instead you will browse the outlet for your wedding dress by yourself and in close proximity to other brides that are looking for their dress as well. If you need help while trying on a gown our team will be happy to help you.

Formal Dresses & Evening Dresses: Prom, Party, Red Carpet, Wedding Guest

How much is a formal dress or evening gown at crusz?

Long dresses start at a price range of 300, – Euro and up, short dresses at 200,- and up.

Can I order a dress online?

We only sell spectacularly hand-made designer dresses. They are way too delicate for shipping. Come by at our store – even a longer travel is worth it. There are hundreds of glamorous and elegant dresses for every occasion and in all sizes waiting for you! Including many brands that are exclusively available at our store. Best example: Sherri Hill dresses. We are excited to welcome you at Spittelmarkt!

Men’s Suits

Which sizes do you have in stock?

We mainly carry men’s suits in EU sizes 48-58 but our selection also includes suits in EU sizes 25-30 and 98-118. If we don’t have your size in stock we are happy to order it for you. Please note: all special orders are binding.

What kind of suits do you have?

We can’t wait to show you our men’s suits for absolutely all festive occasions: suits for grooms, groom’s men, wedding guests, tuxedos, smoking jackets and matching pants, cocktail party, black tie, white tie, you name it! Book an appointment and your consultant will show you all styles from elegant chic to extraordinary glamorous. Of course, we also have the matching button up shirts, ties, shoes, cufflinks and everything else that completes your perfect look.

How much is a suit?

Suits start at 549, – Euro and up – depending on material, design and brand. Complete outfits start at 899, – Euro. Smoking jackets with matching pants range between 549, – and 899, – Euro. Our most glamouros and delicately hand-made men’s suits range between 1199, – and 2500, – Euro. Prom suits are available for around 380, – Euro.